Terms

The agreement

These Terms of Use (“Terms”) are a binding agreement between you and the operator of the Creavero service at creavero.com (“Creavero”, “we”). By creating an account or using the service, you agree to them.

If you use Creavero for an organisation, you confirm you have authority to bind that organisation.

The service

Creavero turns a product page into a short video ad. You review the brief, choose or redirect the creative direction, and ask Creavero to make the cut.

Paid generation can begin when you ask Creavero to produce the work. There is no separate production-approval gate.

Output is generated by third-party models and can be wrong, incomplete, or unsuitable. You must check every finished ad before you run it.

Accounts

You need an account to use the studio. Email sign-up requires you to confirm the address we send a link to. Google sign-in relies on that provider’s confirmation of the address.

You are responsible for the security of your sign-in details and for activity under your account. Tell us if you believe the account has been used without your authority.

You may delete the account from Settings. Deletion cancels an active paid subscription, then removes your projects, media, and sign-in. That cannot be undone.

Credits and payment

Paid steps use credits from your balance: first frames, narration, presenter video, and exports. Creavero states the fixed cost before the step and cannot take the balance below zero.

Credits are consumed only as work completes. Provider failures and interrupted jobs are not charged, and a retry cannot charge the same delivery twice.

Starter credits are a one-time grant. Pro is a paid subscription that grants credits each billing period. Top-ups are one-time purchases of additional credits.

Prices are shown in US dollars and charged through Stripe. A completed purchase is a real charge. Unused credits have no cash value and are not refundable except where payment law requires it.

If a payment is reversed or a subscription lapses, we may suspend paid work until the account is in good standing.

What you provide

You are responsible for having the right to use the product pages, footage, images, and audio you bring in, and for the claims your ad makes about your product.

You grant Creavero a limited licence to process that material solely to run the service for you — including sending what a given step requires to our processors.

Do not use Creavero to impersonate a person or organisation, or to produce material that is unlawful where you operate.

What you make

Subject to these Terms and to the rights of the third-party providers whose models, voices, or presenters appear in a cut, the videos you produce are yours to use.

We keep a copy so the project can be reopened, re-rendered, and billed correctly, until you delete the project or the account.

What we do not promise

The service is provided as available. We do not warrant uninterrupted access, error-free generation, or that a finished ad will meet any advertising network’s policies.

Third-party model, rendering, and payment providers may change, throttle, or fail. When they do, we will not charge for the failed step; we do not compensate further loss.

To the fullest extent permitted by law, Creavero’s total liability for claims arising out of the service is limited to the amount you paid us in the three months before the claim. We are not liable for lost profits, lost data, or indirect or consequential loss.

Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

Changes and termination

We may update these Terms. The date at the bottom is the version that applies. Continued use after a change is acceptance of the new Terms.

We may suspend or close an account that breaches these Terms, that we are required to close by law, or that we reasonably believe is being used to abuse the service or its providers.